Terms and conditions

There is a non refundable booking fee of £25 to secure your booking date and time. This £25 is transferable against any orders that you choose to make.

Cancellation policy – 48hrs notice must be given to reschedule or cancel a shoot – Shoots can be rescheduled before this time with no penalty.

So you are looking to book a photo shoot with Luxus Studios. Please read through our terms and conditions first.

BOOKING

There is a non refundable booking fee of £25 to secure your booking date and time. This £25 is transferable against any orders that you choose to make. Payment of the session fee is to be made prior to your photo shoot unless agreed otherwise beforehand. Session fees are non-refundable as they secure that date and time for yourself only and all other work will be turned down as a result. All photo sessions are by appointment only.Your booking must be made at least 5 days in advance to the date of your photoshoot.

Cancellations

In the event that you do need to postpone your photo shoot, we require 48hrs notice otherwise you will need to pay an admin fee of £10 to reschedule. Luxus Studios will always try to accommodate changing schedules and will be happy to postpone any portrait shoot if cancelled or rescheduled within the notice period.

ORDERS

Because of the bespoke and customized nature of our photographic products (prints, frames, wall art etc), after the photographic product order has been placed, it cannot be cancelled. Orders are placed within 24hours of your viewing.

RETURNS

Once the photographic products have been checked, collected and signed for at our studio, no returns will be accepted nor will any refunds be done by Luxus Studios.

In case of delivery of photographic products to the client by post, any complaints regarding an issue with photographic products such as manufacturer’s fault/defect, shall be sent to Luxus Studios in writing within 14 days of receipt of the products, along with the faulty photographic products. Luxus Studios will rectify the problem and endeavor to supply the photographic product to the client as soon as possible. After the 14 day period no returns on photographic products will be accepted and no refunds will be made by Luxus Studios.

COPYRIGHT

All photographs on www.luxusstudios.co.uk web site are the property of Luxus Studios. For the avoidance of doubt all copyright of the photographs is owned absolutely by Luxus Studios within the provision of the Copyright, Design and Patents Act 1988.

Low resolution photographs on the web site and the blog are for demonstration of the photographer’s work only. We respectfully remind you that it is contrary to this Act to copy or allow to be copied photographically, electronically or by any other means any photograph without the express permission of Luxus Studios. Likewise, the photographs may not be in any way modified and no derivative work may be made from the images without the permission of Luxus Studios.

All the information is correct at the time of being published on the web site. Luxus Studios retains the right to change any information on the web site without notice.

USE OF YOUR IMAGES

By booking a photography session with Luxus Studios you consent to use of your images in the following ways.

Use for all marketing purposes, be it online or print marketing, to further the company brand.

This includes but is not restricted to, website gallery, Facebook material, business cards, business flyers, studio window displays etc etc

Should you have any reasons why your images can not be used in this way Luxus Studios must be notified in writing prior to your photo shoot.

Luxus Studios will not sell on your images to any third party companies.

USE OF YOUR PERSONAL INFORMATION

Your personal information is only used for Luxus Studios ability to communicate with you regarding your booking and to offer you any relevant future promotions. Your details will not be sold onto any third party companies.

COOKIES

Cookie Info Script applications and data are hosted using third party hosting services provided by Amazon Web Services (AWS). AWS delivers an industry-leading network of state-of-the-art data centers located around the world, including in the United States of America and Australia. Like Cookie Info Script, helping to protect the confidentiality, integrity, and availability of customer data is of the utmost importance to AWS, as is maintaining customer trust and confidence. AWS are certified to the US-EU Safe Harbor Principles and, in compliance with the US-EU Safe Harbor Onward Transfer Principles, act as our agent with regard to data privacy. For more details of AWS's privacy and security processes, please visit http://aws.amazon.com/privacy/ and http://aws.amazon.com/security/.

We use Cloudflare for static content distribution. This service allows the Website to distribute content using servers located across different countries and to optimize performance. Which anonymous data is processed depends on the characteristics and the way Cloudflare is implemented. Their function is to filter communications between the Website and the User’s browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain anonymous user information are transferred. For more information on CloudFlare, please visit their website: https://www.cloudflare.com/security-policy.

HEALTH AND SAFETY

Due to concern for the health and safety of all pets and people, we are not able to photograph:

• Pets coming into heat, or recently in heat
• Aggressive dogs
• Pets with fleas or skin disease
• Pets with Kennel Cough or other communicable illness

COMPLAINTS

Please address any complaints to Luxus Studios by email or in writing to the address below. We endeavour to respond to any complaint within one working day.

Customer Service Contact Information
Luxus Studios
16A Barnwell Court
Mawsley
NN14 1FG
UK
Tel: +44 (0) 1536 628056
Email: info@luxusstudios.co.uk